{"id":845,"date":"2025-12-10T18:05:34","date_gmt":"2025-12-10T18:05:34","guid":{"rendered":"https:\/\/casaconnect.host\/friendlybusiness\/?page_id=845"},"modified":"2025-12-25T07:28:58","modified_gmt":"2025-12-25T07:28:58","slug":"klachten","status":"publish","type":"page","link":"https:\/\/casaconnect.host\/friendlybusiness\/klachten\/","title":{"rendered":"Klachten"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"845\" class=\"elementor elementor-845\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1276302 e-flex e-con-boxed e-con e-parent\" data-id=\"1276302\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-60a3b144 e-con-full e-flex e-con e-child\" data-id=\"60a3b144\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-183b6d63 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"183b6d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Klachten<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a0daa elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"31a0daa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBij Friendly Business hanteren we een duidelijke gedragscode: iedereen \u2013 werknemers \u00e9n opdrachtgevers \u2013 hoort professioneel en respectvol met elkaar om te gaan. Toch kan er soms iets misgaan of kan er een probleem ontstaan.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aba56cb e-con-full e-flex e-con e-child\" data-id=\"7aba56cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cff2d33 elementor-widget elementor-widget-spacer\" data-id=\"cff2d33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-329eec9 e-flex e-con-boxed e-con e-parent\" data-id=\"329eec9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dd65198 e-con-full e-flex e-con e-child\" data-id=\"dd65198\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-346edbb e-con-full e-flex e-con e-child\" data-id=\"346edbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2471619 elementor-widget elementor-widget-image\" data-id=\"2471619\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1200\" src=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Reporting-complaints-and-misconduct-1.jpg\" class=\"attachment-full size-full wp-image-1020\" alt=\"\" srcset=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Reporting-complaints-and-misconduct-1.jpg 1000w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Reporting-complaints-and-misconduct-1-250x300.jpg 250w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Reporting-complaints-and-misconduct-1-853x1024.jpg 853w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Reporting-complaints-and-misconduct-1-768x922.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bf11a9 e-con-full e-flex e-con e-child\" data-id=\"5bf11a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b086ee elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0b086ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Melden van klachten en misstanden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b59fb9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2b59fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ons uitgangspunt is altijd: <\/span><b>samen zoeken naar een oplossing<\/b><span style=\"font-weight: 400;\">. Vaak lukt dit al in overleg met je directe contactpersoon. Mocht dat niet voldoende zijn, dan zijn er verschillende mogelijkheden om je klacht of melding officieel door te geven:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee257e5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ee257e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Een klacht indienen bij de <b>Kwaliteitslijn.<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact opnemen met de <b>vertrouwenspersoon<\/b> bij ongewenst gedrag.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Een melding doen van <b>misstanden<\/b> of illegale praktijken.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ab4181 e-flex e-con-boxed e-con e-parent\" data-id=\"4ab4181\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a1e7eab e-con-full e-flex e-con e-child\" data-id=\"a1e7eab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b2b4832 e-con-full e-flex e-con e-child\" data-id=\"b2b4832\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0a848 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2b0a848\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Klachten: kwaliteitslijn<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6cfe4f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e6cfe4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Alle klachten komen terecht bij de <\/span><b>Kwaliteitslijn van Friendly Business Centre BV<\/b><span style=\"font-weight: 400;\">. Dit is ons centrale meldpunt waar klachten telefonisch, schriftelijk of per e-mail worden ontvangen en direct worden opgepakt.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7de1c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2f7de1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">De Kwaliteitslijn registreert de klacht en begeleidt het verdere proces van afhandeling.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0b69f1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c0b69f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Bereikbaarheid Kwaliteitslijn:<\/b><span style=\"font-weight: 400;\"> Friendly Business Centre BV T.a.v. Centrale Meldpunt Slinge 183-187 3085 ER Rotterdam <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed0b7f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3ed0b7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t010 290 91 85 \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cccb736 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cccb736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">workers@friendlybusiness.nl<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fced822 e-con-full e-flex e-con e-child\" data-id=\"fced822\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da662f0 elementor-widget elementor-widget-image\" data-id=\"da662f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"1200\" src=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/quality-line.jpg\" class=\"attachment-full size-full wp-image-1023\" alt=\"\" srcset=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/quality-line.jpg 1000w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/quality-line-250x300.jpg 250w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/quality-line-853x1024.jpg 853w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/quality-line-768x922.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9081793 e-flex e-con-boxed e-con e-parent\" data-id=\"9081793\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-714562c e-con-full e-flex e-con e-child\" data-id=\"714562c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7068152 e-con-full e-flex e-con e-child\" data-id=\"7068152\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd2737 elementor-widget elementor-widget-image\" data-id=\"bcd2737\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"1200\" src=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Melden-misstanden-klokkenluidersregeling-1.jpg\" class=\"attachment-full size-full wp-image-1022\" alt=\"\" srcset=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Melden-misstanden-klokkenluidersregeling-1.jpg 1000w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Melden-misstanden-klokkenluidersregeling-1-250x300.jpg 250w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Melden-misstanden-klokkenluidersregeling-1-853x1024.jpg 853w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Melden-misstanden-klokkenluidersregeling-1-768x922.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a03e3ed e-con-full e-flex e-con e-child\" data-id=\"a03e3ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e20081f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e20081f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Melden misstanden: klokkenluidersregeling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46fab20 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46fab20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Wij willen dat iedereen bij Friendly Business kan werken in een omgeving die vrij is van discriminatie, illegale praktijken en onethisch gedrag.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56313fe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"56313fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Daarom hebben wij een <\/span><b>klokkenluidersregeling<\/b><span style=\"font-weight: 400;\">. Deze regeling biedt vaste medewerkers, flexwerkers, opdrachtgevers en andere betrokkenen de mogelijkheid om ernstige misstanden te melden.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9159b70 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9159b70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Onder misstanden verstaan wij onder andere:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7d39e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8a7d39e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Discriminatie of racisme<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Seksuele of andere vormen van intimidatie<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fraude, diefstal, corruptie of omkoping<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kartelvorming<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Misbruik van bedrijfsmiddelen voor persoonlijke doeleinden<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Misbruik van alcohol of drugs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af2d6cd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"af2d6cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Deze procedure is bedoeld als <\/span><b>laatste mogelijkheid<\/b><span style=\"font-weight: 400;\"> wanneer eerdere stappen geen resultaat hebben gehad of wanneer er angst voor vergelding bestaat. Meldingen kunnen <\/span><b>anoniem<\/b><span style=\"font-weight: 400;\"> worden gedaan, zowel telefonisch als via internet.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33f8f6f e-flex e-con-boxed e-con e-parent\" data-id=\"33f8f6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5747e5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f5747e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Melden datalek<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0a8d7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7d0a8d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Een datalek betekent dat iemand onbedoeld toegang heeft gekregen tot persoonsgegevens die niet voor hem of haar bestemd zijn.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-687ee65 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"687ee65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Heb je een (vermoedelijk) datalek ontdekt? Meld dit dan direct per e-mail: support@micros.nl<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0832afd e-flex e-con-boxed e-con e-parent\" data-id=\"0832afd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f387899 e-con-full e-flex e-con e-child\" data-id=\"f387899\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-97615cd e-con-full e-flex e-con e-child\" data-id=\"97615cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e53f29 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2e53f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedure melden klacht<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c369f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"45c369f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Wanneer een klacht wordt ingediend, verloopt de procedure als volgt:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea481cd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ea481cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1. De klacht wordt geregistreerd op het offici\u00eble klachtenformulier van Friendly Business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50c7e75 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"50c7e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>2. De omschrijving van de klacht wordt zorgvuldig doorgenomen totdat de melder akkoord gaat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f87d5df elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f87d5df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t3. De melder wordt ge\u00efnformeerd over de verdere behandeling.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a3bb49 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4a3bb49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t4. De verantwoordelijke manager ontvangt het klachtenformulier direct per e-mail.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6213b18 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6213b18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t5. Binnen twee werkdagen neemt de manager contact op met de melder.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e08ade8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e08ade8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t6. De klacht wordt zo snel mogelijk opgelost of er worden passende maatregelen afgesproken.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7efa17 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a7efa17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t7. Na afhandeling vult de manager het klachtenformulier volledig in en stuurt dit terug naar het Centrale Meldpunt Klachten.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c38a634 e-con-full e-flex e-con e-child\" data-id=\"c38a634\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caabe66 elementor-widget elementor-widget-image\" data-id=\"caabe66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1200\" src=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Planning-guidance-of-migrant-workers-1.jpg\" class=\"attachment-full size-full wp-image-598\" alt=\"\" srcset=\"https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Planning-guidance-of-migrant-workers-1.jpg 1000w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Planning-guidance-of-migrant-workers-1-250x300.jpg 250w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Planning-guidance-of-migrant-workers-1-853x1024.jpg 853w, https:\/\/casaconnect.host\/friendlybusiness\/wp-content\/uploads\/2025\/12\/Planning-guidance-of-migrant-workers-1-768x922.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bce3812 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"6bce3812\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/vimeo.com\\\/902037266?share=copy&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-video-embed\" role=\"presentation\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-56a8456b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"56a8456b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">kind words<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b967450 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7b967450\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e846e7 elementor-widget elementor-widget-spacer\" data-id=\"e846e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Klachten Bij Friendly Business hanteren we een duidelijke gedragscode: iedereen \u2013 werknemers \u00e9n opdrachtgevers \u2013 hoort professioneel en respectvol met elkaar om te gaan. Toch kan er soms iets misgaan of kan er een probleem ontstaan. Melden van klachten en misstanden Ons uitgangspunt is altijd: samen zoeken naar een oplossing. Vaak lukt dit al in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-845","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/pages\/845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/comments?post=845"}],"version-history":[{"count":40,"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/pages\/845\/revisions"}],"predecessor-version":[{"id":2385,"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/pages\/845\/revisions\/2385"}],"wp:attachment":[{"href":"https:\/\/casaconnect.host\/friendlybusiness\/wp-json\/wp\/v2\/media?parent=845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}